About the course
This is a great course for anyone looking to make the leap into Office Administration or just polish their skills. The course covers a variety of core skills and software applications an Administrator is likely to use in their day-to-day activities, such as the Microsoft Office suite, which cover: Excel, Word, PowerPoint presentation, Access (databases) and SharePoint.
Looking to get certified? No problem. The Microsoft Office courses lead to a certification. Once you’ve satisfied the assessments (i.e. sat your exams and passed), you can expect to receive a certification in one or all of the Microsoft areas included in the course. Having a certification helps to prove to employers that you have indeed got the skills and knowledge you claim.
The course also contains a range of soft skills designed to develop you personally such as customer service and communication, business math, and problem solving through productive thinking.
Watch this short video to learn more about some of the day-to-day duties an Office Administrator performs. Source: Alberta Government.
What’s covered in this course?
This course contains 5 separate certification courses and 17 soft skill courses.
Soft Skills Courses:
- Essential Skills for Administrative Support Professionals
- Basics of Business Math
- E-mail Essentials
- Telephone Essentials
- Business Writing Basics
- Business Grammar Basics
- Interpersonal Communication
- Listening Essentials
- Customer Service Fundamentals
- Customer Focus
- Customer Advocacy
- Effective Time Management
- Problem Solving and Decision-Making Strategies
- Critical Thinking Essentials
- Building and Maintaining Trust
- Performance under Pressure
- Personal Productivity Improvement
How much can I potentially earn with these certifications and skills?
How is each course taught?
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, and participating in tasks.
Examples of the Microsoft Office Specialist (Word) course.
How long will it take me to complete each course?
As mentioned above, our courses are self-paced. Some people finish their course faster than others. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. No matter what though, you will always have 8 months to complete your course.
What do I need?
All you need is an internet connection and a PC. While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs. Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java. Just follow the on-screen prompts.